Workflow templates

Download a file and import it: n8n → Workflows → Import from file; Make → Create a new scenario → ⋯ → Import blueprint. Then pick your SynapsAI credential / connection and your agent in each SynapsAI step.

Template	What it does	n8n	Make
BSP pipeline	Your messaging provider (BSP) posts each inbound message; SynapsAI answers; the reply goes back through the provider	bsp-pipeline.json	inbound + reply leg
CSAT radar	Every hour, conversations rated 1–2 go to Slack	csat-radar.json	csat-radar.json
Sheet → contacts → lead	Each new spreadsheet row becomes a contact and the agent opens a qualifying conversation	sheet-contacts-lead.json	sheet-contacts-lead.json
Lead → CRM	Every captured lead is created or updated in HubSpot	lead-to-crm.json	lead-to-crm.json
Handoff → Slack	When a customer asks for a person, your team is alerted with the conversation link	handoff-to-slack.json	handoff-to-slack.json
Morning digest	Weekdays at 08:00: yesterday’s conversations, average CSAT and leads by e-mail	morning-digest.json	morning-digest.json

Notes:

• The BSP pipeline in n8n is one workflow (the SynapsAI node waits for the reply); in Make it is two scenarios — Ask agent sends the provider’s sender in metadata, and the reply leg reads it back from message.metadata.
• Lead → CRM needs Capture leads on in the agent’s Memory & Learning (or a CRM extension): SynapsAI then captures one lead per closed conversation, and the same lead reaches every destination that is on.
• Protect the BSP inbound webhook. Every request to it costs an agent turn. The n8n template uses Header Auth on its Webhook node — create the credential with a long random value and configure your provider to send it (or verify the provider’s own signature). In Make, set IP restrictions on the custom webhook to your provider’s addresses.
• CSAT radar filters on the rating and then reads each conversation: a list item carries no score, the conversation does (csat.score, csat.feedback).
• In Make, the triggers re-read each event with your key (see the Make quickstart); the BSP reply leg reads the sender from the conversation (externalUserId) and Lead → CRM reads the person with Get a contact.
• Replace the example addresses (your-bsp.example, your-company.example, #cx-alerts, #support) with yours.