{
  "name": "SynapsAI — CSAT radar (low ratings → Slack)",
  "flow": [
    {
      "id": 1,
      "module": "synapsai:listConversations",
      "version": 1,
      "parameters": {
        "__IMTCONN__": null
      },
      "mapper": {
        "csatMin": 1,
        "csatMax": 2,
        "from": "{{addHours(now; -1)}}",
        "limit": 100
      },
      "metadata": {
        "designer": {
          "x": 0,
          "y": 0
        }
      }
    },
    {
      "id": 2,
      "module": "synapsai:getConversation",
      "version": 1,
      "parameters": {
        "__IMTCONN__": null
      },
      "mapper": {
        "conversationId": "{{1.chatId}}"
      },
      "metadata": {
        "designer": {
          "x": 300,
          "y": 0
        }
      }
    },
    {
      "id": 3,
      "module": "slack:CreateMessage",
      "version": 4,
      "parameters": {},
      "mapper": {
        "channelType": "public",
        "channel": "#cx-alerts",
        "text": "CSAT {{2.csat.score}} — {{ifempty(2.csat.feedback; \"no comment\")}} — {{ifempty(2.contactDisplayName; \"a customer\")}} — conversation {{2.chatId}}"
      },
      "metadata": {
        "designer": {
          "x": 600,
          "y": 0
        }
      }
    }
  ],
  "metadata": {
    "version": 1,
    "instant": false,
    "scenario": {
      "roundtrips": 1,
      "maxErrors": 3,
      "autoCommit": true,
      "sequential": false,
      "confidential": false,
      "dataloss": false,
      "dlq": false
    },
    "designer": {
      "orphans": []
    },
    "requires": "SynapsAI Make app (synapsai) >= 1.0.0; SynapsAI GROWTH+"
  }
}