Extensions
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Extensions connect your agent to external services, giving it capabilities beyond simple text chat. Each extension adds new channels, tools, or integrations that your agent can use during conversations.
Available extensions
Section titled “Available extensions”Chat channels
Section titled “Chat channels”Connect your agent to messaging platforms so users can reach you where they already are.
| Extension | Description |
|---|---|
| Receive and respond to WhatsApp messages automatically. | |
| Respond to Instagram Direct Messages with your AI agent. | |
| Live Chat | Embed a chat widget on your website for real-time conversations. |
| Discord | Slash-command chat in your Discord server plus automatic team notifications via notify-team. |
Scheduling
Section titled “Scheduling”Let your agent manage appointments and bookings.
| Extension | Description |
|---|---|
| Cal.com | Generate booking links, check upcoming appointments, and cancel bookings. |
Commerce
Section titled “Commerce”Connect your storefront to SynapsAI for AI-powered customer experiences.
| Extension | Description |
|---|---|
| Shopify | Auto-identify logged-in customers, search products, look up orders, generate checkout links — and embed the chat on your storefront with one click. |
Payments
Section titled “Payments”Enable payment-related capabilities in conversations.
| Extension | Description |
|---|---|
| Stripe | Share product information and generate payment links. (Coming soon) |
Authentication
Section titled “Authentication”Verify end-user identity before granting access to sensitive information or actions.
| Extension | Description |
|---|---|
| User Authentication | Overview — how to set up and use authentication with your agent. |
| Auth Webhook Contract | Full webhook contract reference — request/response formats, challenge flows, field types. |
| Auth Webhook — Node.js | Copy-paste Node.js Lambda template for your webhook. |
| Auth Webhook — Python | Copy-paste Python Lambda template for your webhook. |
Operator
Section titled “Operator”Connect your agent with human support for complex scenarios.
| Extension | Description |
|---|---|
| Human Handoff | Transfer conversations to human operators with configurable working hours and triggers. |
How extensions work
Section titled “How extensions work”- Go to your agent’s Extensions page.
- Browse the Explore tab to see available extensions.
- Click an extension card to open its configuration page.
- Enter the required credentials and settings, then Save.
- The extension is now active — your agent can use it immediately.
Each extension can be enabled or disabled at any time. Disabling an extension stops the agent from using it but preserves your configuration for when you re-enable it.
Managing extensions
Section titled “Managing extensions”The Active tab on the Extensions page shows all currently enabled extensions for your agent. From there you can:
- Click an extension to edit its configuration.
- Disable an extension to temporarily stop using it.
Next steps
Section titled “Next steps”- Configure behavior — customize how your agent uses extensions through the system prompt.
- Triggers — automate actions based on conversation events.
- Conversations — review conversations across all channels.