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Model Selection

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SynapsAI supports multiple large language models (LLMs). The model you choose affects response quality, speed, cost, and the types of tasks your agent can handle.

  1. Select your agent from the Agents list.
  2. Go to Agent Settings.
  3. Find the Model dropdown.
  4. Select the model you want to use.
  5. Click Save.

Changes take effect immediately for new conversations.

Different models excel at different tasks. Consider these factors:

FactorWhat to consider
Response qualityMore capable models produce more accurate, nuanced answers — but cost more per message.
SpeedSmaller models respond faster. If latency matters (e.g., live chat), consider a faster model.
CostEach model has a different cost per token. Higher-tier models consume more credits per message.
Context windowModels with larger context windows can process more conversation history and knowledge at once.
Language supportSome models handle non-English languages better than others.
  • Complex questions that require reasoning across multiple documents.
  • Nuanced conversations where tone, empathy, and context matter.
  • Multilingual support where translation quality is critical.
  • Sensitive topics where accuracy is more important than speed.
  • Simple FAQ lookups where the answer is a direct match from the knowledge base.
  • High-volume, low-complexity chats where speed and cost matter most.
  • Internal tools where response polish is less important.

Use the Playground to compare models side by side:

  1. Set a model in Agent Settings.
  2. Ask a set of representative questions in the Playground.
  3. Note the response quality, speed, and accuracy.
  4. Switch to a different model and repeat.
  5. Choose the best balance for your use case.

Each message consumes credits based on the model used and the number of tokens processed (input + output). More capable models use more credits per message.

Monitor your credit usage in Plans & Billing.

  • Agent Settings — configure temperature and token limits for your selected model.
  • Configure Behavior — write a system prompt optimized for your chosen model.
  • Playground — test model performance with real questions.