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SynapsAI Docs

What is SynapsAI?

SynapsAI is a multi-tenant AI platform that lets you build, deploy, and manage conversational agents powered by large language models. Each agent can be trained on your own data and connected to the channels your customers already use.

Key capabilities

Section titled “Key capabilities”
  • Retrieval-Augmented Generation (RAG) — Upload documents, websites, and FAQs. The agent retrieves relevant content at query time and generates accurate, sourced answers.
  • Multi-channel deployment — Embed a chat widget on your website, connect WhatsApp, or use the API to integrate with any channel.
  • Extensions marketplace — Add capabilities like appointment scheduling (Cal.com), payment links (Stripe), and more — without writing code.
  • Operator handoff — When the AI reaches its limits, conversations are seamlessly transferred to a human operator via live chat.
  • Multi-language support — The console and documentation are available in English, Spanish, Portuguese, German, French, and Italian.

How it works

Section titled “How it works”
  1. Create an agent in the SynapsAI console. Each agent is an isolated workspace with its own knowledge base, behavior rules, and integrations.
  2. Add knowledge by uploading PDFs, pasting text, importing FAQ lists, or pointing to a website URL. SynapsAI chunks, embeds, and indexes the content automatically.
  3. Configure behavior using a system prompt that defines the agent’s personality, tone, and guardrails.
  4. Connect channels — embed the web chat widget, scan the WhatsApp QR code, or call the REST API.
  5. Monitor and improve — review conversations, check analytics on the dashboard, and refine the knowledge base over time.

Who is it for?

Section titled “Who is it for?”

SynapsAI is designed for businesses of any size that want to automate customer interactions:

  • Small businesses looking for a 24/7 AI assistant on their website.
  • E-commerce stores that need product recommendations and order-status bots.
  • Support teams that want to deflect repetitive questions while keeping humans in the loop.
  • Agencies that manage multiple clients — each client gets a separate, isolated agent.

Next steps

Section titled “Next steps”